Personalized and Consumable items (eg: Seed Favors, Tea Packets, Note Cards, etc) are non-returnable and non-refundable.
Due to the nature of these items, unless it is our error, we cannot accept returns on products which are consumable and/or personalized.
However, if it is our error, you must contact us on receipt of your receiving your order so that we can correct it as soon as possible.
Please double & triple check your info and Sample Proof!
Article 2 of the U.C.C (Uniform Commercial Code) states that when a product is sold and then put into the hands of the shipper, the risk of loss along with the title is passed over to the buyer. Our responsibility ends when the product is boxed and shippedand then given to USPS, UPS, etc. Complaints of missing packages is the shippers problem and any complaints should be registered to or against, the shipper. Any claims made are the responsibility of the customer.
SAMPLE PROOF CHARGES
There is NO charge or set up fee for the initial Sample Proof on Seed Favors or Tea Favors. This is a free courtesy for you.
In addition, we also allow as a courtesy, one (1) edit (aka as a change or correction) after the initial proof has been sent, however any additional editing requested will be charged a separate fee of $5.00, per edit request.
This is why we STRONGLY encourage you to view the Sample Proof well, by double, even triple checking, that everything is accurate.
We cannot stress this enough.
If you are uncertain or vague regarding what lettering style, lettering color, verse, name or date you want,along with the order that it should appear, please organize your ideas on paper first, and then TYPE and email us your request, EXACTLY AS YOU WISH FOR IT TO APPEAR, so that you are not charged additional fees.
This saves everyone time and eliminates the potential for miscommunication!
Due to the nature of each order, being personalized, we do not want to compromise the quality of anyones order. Every order is just as important to us, as it is to you. For this reason, we we strongly request that you place your order, at the very least, 3 weeks in advance of your event, (not any time less) due to the time involved in setting up custom designs, emailing the Sample Proof, awaiting approval of the Sample Proof and then the actual processing of each order, packing, etc. PLEASE NOTE: Orders placed with the requested due date of two weeks or less (eg: items needed 14 days from the date, which you are placing your order) , are subject to an additional $10.00 Rush Order Fee, which will billed seperately. In addition, our office is closed on weekends and holidays which means orders are processed Monday through Friday. By requesting the 3 week order before your event this helps to insure that each and every customer receives their order as quickly as possible without compromising quality.
ALSO NOTE: You will receive your sample proof within 24-48 business hours (many times even sooner) after placing your rush order, at which time
we kindly request that you check your email frequently within that time frame.
This insures us enough time to address any changes (edits) that may occur while you have viewed your sample proof.
If delays occur on your end and we do not receive the sample proof either with any revisions or your confirmation to proceed, thereby then bringing us closer to the due date of your event, you may incur an (additional) rush order charge and/or additional shipping fees.
Orders may be cancelled for a refund, before the clients Sample Proof has gone into production. If a client cancels an order, for any reason, after the sample Proof has gone into production, and/or they have received any Sample Proofs, they will receive a partial refund minus $20.00, for the administrative fees.